Complaints Policy


To complain about BulbFin please contact us in writing or via [email protected]

We will respond to all complaints within a week of receipt. If you submit your complaint in writing please provide your address and/or email for us to contact you via; otherwise we will be unable to process your complaint.


C/o Twenty One Twelve Marketing Ltd.

8 Oakford Court

You may also forward your complaint for review by European Online Dispute Resolution (EODR) via

The Financial Ombudsman Service

The FOS is available to deal with consumer complaints in relation to the Financial Services industry.

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

Telephone: 0300 1239 123. 

Email: [email protected] 

Information regarding the service can be found on the Financial Ombudsman website. 

Risk Warning
Any investment carries a degree of risk and your investments may decrease in value or fail. The levels and bases of taxation and reliefs can change at any time and are dependent on individual circumstances.